Apple Messages for Business, on Keiki
Customers message your verified business from Maps, your site or your number. Your agent answers in seconds, and your team takes over when it matters.
What your customers see
The Messages app they already use, with your name on it. No app to download, no number to save.
Harbor HotelYour name, verified by Apple
Customers see your logo and a verified check, not an unknown number. Their own number stays private unless they share it.
Taps, not typing
Your agent sends Apple’s own list pickers, time pickers and quick replies, so booking a table or a checkout time is one tap.
Maya joined from Slack
A person, whenever they ask
Apple requires a live agent behind every bot. Your team takes over from Slack, the agent pauses, and it picks up again when they’re done.
Chat closed · 7:12 PM
Apple’s rules, handled
Customers start the conversation. When they close it, Keiki stops sending until they come back, so you stay inside Apple’s rules without thinking about them.
Get early access
We’re opening Apple Messages for Business in small groups, so every launch gets a person on our side. Here’s what happens after you join.
- Join the waitlist
Tell us about your business and what customers message you about.
- We set you up with Apple
When your spot opens, we register your brand through an Apple-approved provider and take you through Apple’s review. It usually takes a few weeks.
- Connect your agent
The channel shows up in your agent’s Channels, next to iMessage and SMS. Same agent, same tools, now under your verified name.
No. Both live in the Messages app, but Apple Messages for Business is a registered business channel: Apple verifies your brand, customers see your name and logo, and their number stays private. See how they compare.
No. The customer starts the conversation. After that, your agent can send updates in their direct interest, like a booking confirmation. To message people first, add an iMessage line to the same agent.
Yes, as long as people can reach a person. The agent says it’s automated and a live agent is available. On Keiki, your team takes over from Slack whenever a customer asks.
Apple’s review usually takes a few weeks. We handle the registration and review with you, and you can build and test your agent on iMessage while you wait.
Yes. Both connect to the same agent with the same tools and knowledge: a verified channel for customers who find you, and a number for reminders and follow-ups.