Booking, around the clock
A patient texting at 9pm gets the same service as one calling at 9am. Keiki collects the visit type, urgency, and preferred times, so your team opens a complete request in the morning instead of a voicemail.
The front desk that answers every text.
Handle booking requests, reminders, and everyday patient questions with your practice’s own knowledge, even after hours.
A little help, all day long.
Reminders that reduce no-shows
Every booked visit gets one day-before reminder, and a reply is all it takes to reschedule. No staff time on the phone, no reminder-call backlog.
Insurance and pricing answers
You fill in the practice profile once: hours, carriers, payment options, what a first visit involves. Keiki answers from it and never guesses. When something isn’t in the profile, it says the office will confirm.
Triage that takes emergencies seriously
Swelling, trauma, and uncontrolled bleeding are told to call, immediately, with the number. Severe pain is flagged urgent. Nothing scary waits quietly in a text thread.
Reschedules without phone tag
“Can we move Thursday?” is a one-text conversation. The existing visit is found, the change is noted with new preferred times, and your cancellation policy is mentioned once, factually, without scolding.
Remembers your patients
Insurance, preferred mornings, which dentist they see: saved the first time, never asked twice. A returning patient texts “need a cleaning” and everything else is already known.
Gentle with nervous patients
Dental anxiety is treated as normal, never dismissed and never hyped. A note lands on the patient’s record so your team knows to take it slow before they ever walk in.
The little questions, answered
Parking, directions, what a first visit involves, what to bring, payment options. The questions that interrupt your front desk all day get answered from the profile without a single hold.
New patients, captured complete
Name, insurance, and what they’re coming in for, collected conversationally the first time someone new texts. Your team starts with a chart, not an interrogation.
Never guesses
If a fee, a policy, or an opening isn’t in your profile, it says the office will confirm and saves the question. A wrong answer costs a patient; “let me check” costs nothing.
Create this agent
Review the template in the builder. You can change everything afterwards.
Against the phone line.
Most practices run patient contact through a phone, a voicemail box, and sometimes an answering service. Here is what changes.
| Task | With Keiki | Phone, voicemail & answering services |
|---|---|---|
| First response | Seconds, any hour, including Saturday night. | Business hours. After that, voicemail. |
| The patient who can’t reach you | Doesn’t exist. Every text gets an answer. | Calls the next practice on the list. |
| Booking requests | Captured complete: visit type, urgency, insurance, preferred times. | A voicemail to transcribe and a game of phone tag. |
| Reminders | Automatic, the day before, with reschedule handled by reply. | Front desk hours on the phone, every single day. |
| Insurance questions | Answered from your practice profile. Never invented. | Interrupts whoever is checking a patient in. |
| Emergencies | Recognized and routed to the phone immediately. | Waits in the queue like everything else. |
| Clinical boundaries | Built in: no diagnosis, no treatment advice, no quoted prices that aren’t yours. | Depends on who picks up. |
Dental Front Desk
Your practice’s front desk over text: booking requests, reminders, insurance answers, and real triage.
- A complete front-desk agent, provisioned in one click
- A practice profile section you edit once: hours, insurance, policies
- Durable patient and appointment records that outlive any one thread
- A quiet day-before reminder loop
- Emergency triage rules and HIPAA-minded privacy boundaries
Your patients are already texting.
Create the Dental Front Desk agent, fill in your practice profile, and put the number on your website. Live in minutes, no accounts to connect.