Answer new inquiries, run intake, and collect documents over text, so every consult starts with the facts.
The person who texts at 10pm after an accident hears back in seconds, not after the firm down the street calls them. The agent learns the matter type, the key dates, and how they found you, so your team opens a complete intake in the morning instead of a voicemail.
Opposing parties and related names are gathered during intake and handed to your team, so conflicts can be cleared before anyone books time on the calendar.
Preferred times are captured in conversation, one reminder goes out the day before, and a reply is all it takes to reschedule. Fewer empty consult slots, no reminder calls.
The lease, the police report, last year’s returns. Clients reply with a photo or a PDF right from iMessage, and your team gets the file instead of “I’ll send it later.”
A signing deadline, a hearing date, the one document still outstanding: the agent checks in on the day it matters, about the specific thing, so matters don’t stall waiting on a client.
“Any update on my case?” gets an answer from the status your team recorded. Anything that isn’t recorded goes to the attorney instead of being guessed.
The agent explains your process, fees, and next steps from the firm profile you write once. A question that needs a lawyer’s judgment gets a clear “your attorney will answer that” and is flagged for follow-up.
An arrest, a protective order, a filing deadline tomorrow: flagged to your team the moment it comes up, with the client told who will call and when.
Your website, your Google listing, the referral card a past client passed along. Point them all at one line and every inquiry starts the same way: answered, and on the record.
Matter details, open requests, and preferred contact times live on the client’s record, so nobody has to tell their story twice.
Review the template in the builder. You can change everything afterwards.
The alternative is calling everyone back yourself, or paying an answering service to take messages. Here is what changes.
| Task | With Keiki | Voicemail, web forms, or an answering service |
|---|---|---|
| First response | Seconds, at any hour, from your website or listing. | Whenever someone is out of court or a meeting. |
| Intake | The same questions for each practice area, answered in conversation and saved. | A message slip, or a form half the leads abandon. |
| Conflict details | Collected during intake, before the consult is booked. | Asked on the first call, after time is already set aside. |
| Consult reminders | A day-before text with one-reply rescheduling. | A reminder call, if someone has time to make it. |
| Documents | Requested by text, received as photos and PDFs in the thread. | Emails, follow-up calls, and the client’s best intentions. |
| Cost | A Keiki plan. | A receptionist’s salary, an answering service, or your evenings. |
Answers new inquiries in seconds, runs intake by text, books consults, and chases the documents your matters wait on.
Create the agent, describe your practice areas and intake questions, and put the number on your website. Live in minutes.